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Returns Policy

You may return most new, unopened items within 30 days of delivery for a refund minus shipping both ways.(If we offer free shipping in the event of a return you will still be responsible to pay for shipping). If the mistake is ours, We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

You must contact us for a return authorization before returning an item.


We can ship to anywhere within the Continetal US. For other locations please contact us.

All orders ship free within the Continental US. There may be a surcharge on certain items if they are being delivered to a residential area, or the 5 boros of NY.

If you have any questions feel free to email us at info@stairclimbinghandtrucks2go.com

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